Terms & Conditions
100% Smoke Free
The entire hotel property, including all guestrooms, and interior and exterior spaces, is 100% Smoke-Free. Cleaning fees will be applied to smoking in areas that are non-smoking. If there is evidence of smoking of any substance in your accommodation, you will incur a minimum deep cleaning fee of $500 for rooms/suites charged to your hotel account. Please note that e-cigs, vapors, hookahs, marijuana, etc. fall under our non-smoking policy.
To help ensure the health and safety of our guests and staff, pets are not allowed on hotel property, including within guest accommodations. Service animals, as defined by the Americans with Disabilities Act and applicable California law, are allowed at the hotel. Please note that aside from it being of poor taste, falsely claiming an animal, including an emotional support animal, to be a “service animal” is a crime under the California Penal Code.
Early Check-In / Pre-Registration
Early check-in may be available based on availability. If you require a guaranteed check-in for arrival prior to 3:00 p.m. (PST), then “Pre-Registration” and payment may be required. Please contact the Front Desk at (559) 625-2001 to make reservations and complete a credit card authorization form prior to your arrival.
You must be at least 18 years of age and have a major credit card to reserve a room at the hotel. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid passport or State driver’s license at check-in. A valid, signed, and pre-approved credit card in the name of the registered guest is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to thirty (30) business days.
There is no deposit required to make an individual room reservation; however, a valid major credit card is required at the time of booking to guarantee the room and secure the reservation period. We accept Visa, Master Card & American Express. We do not charge your credit card at the time you make your reservations. Please make sure you receive a reservation confirmation number when making a reservation. Reservations must be cancelled at least forty-eight (48) hours prior to your arrival date in order to avoid a cancellation fee equivalent to one (1) night’s stay per reserved room, plus all applicable taxes and fees (a “Cancellation Fee”). Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date, and after such time, you will be deemed a “No Show” and your credit card will be charged a Cancellation Fee. The balance of your reserved stay will be cancelled. We are not responsible for your weather conditions, personal emergencies, or schedule changes. We reserve the right to refuse a reservation at any time, for any reason.
3:00 p.m., Pacific Standard Time (“PST”).
Please check-out with the Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request. An additional charge equivalent to an extra night’s stay per room at the then current rate, plus all applicable taxes and fees, may be applied to your bill in the event of late checkout.
Guests who check out of the hotel after 11:00 a.m. (PST) on a day prior to their scheduled departure date are subject to an early departure fee of one night’s stay per room, plus all applicable taxes and fees.
We require valid contact information from the guest making the reservations, including first and last name, address, phone number, and signature. The names of all guests occupying the room must also be registered. Information regarding your license plate/car description may also be gathered at check-in for security.
11:00 a.m. (PST).
Credit Card Authorization by Corporate Third-Parties
Please contact our Front Desk at (559) 625-2001 at least twenty-four (24) hours prior to a guest’s arrival to request a Credit Card Authorization form. We must receive the information by email (firstname.lastname@example.org) and process the approval for your reservations prior to the guest’s arrival.
Tax Exempt Guests
Guests with GSA payment cards will be taxed or exempt in accordance to their individual card status. If tax exempt status cannot be verified at check-in you will be charged a lodging tax until verification is made.
We accept Visa, Master Card & American Express. Cash (USD) payment is allowed, however, all guests are still required to provide a valid major credit card and required identification at check-in, even if they plan to pay cash at check-out. Checks and foreign currency not accepted.
Reservation and Payment for Guests by Private Third Parties
Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.
All rates are quoted in United States currency, plus tax. Rates may increase without notice. Rates as advertised on the hotel website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion.
Right to Refuse Service
The hotel is privately owned and operated. We reserve the right to refuse service to anyone for any reason in accordance with federal or California law. The hotel has a zero tolerance policy in that we may refuse service or accommodation in our hotel, or may remove, a person, without refund, who refuses to abide by the standards and policies established by the State of California or the owners for the operation and management of the hotel. Without limiting the generality of the foregoing sentence, the hotel may refuse service or evict a guest that: (i) refuses or fails to pay for accommodations; (ii) is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests, or is not in compliance with state liquor laws; (iii) acts in a disorderly fashion as to disturb the peace of other guests; (iv) is unable to properly supervise their children at all times; (v) seeks to use the hotel for an unlawful purpose; (vi) seeks to bring into the hotel: an unlawfully possessed firearm, illegal narcotic, or something, including an explosive or hazardous or toxic substance, that is unlawful to possess or that may be dangerous to other persons; (vii) destroys, damages, defaces, or threatens harm to another person or hotel property; (viii) causes or permits persons to exceed the maximum allowable occupancy of room; (ix) possesses a service animal that is out of control or not housebroken; or (x) fails to abide by the standards or policies of our hotel.
Parking at Own Risk
All vehicles must be listed on the registration at check-in. Parking for registered guests is free. All vehicles are parked at the risk of the owner. The hotel shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs are allowed on hotel property.
Damage and/or Theft of Hotel Property
You are liable for any damage, however caused (whether by the deliberate, negligent, or reckless act or omission), to rooms, or the hotel’s premises or property, caused by you or any of your guests or invitees, whether or not staying at the hotel during your stay. The hotel reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall, in its sole discretion, deem necessary to compensate or make good the cost or expenses incurred or suffered by The Darling as a result of the aforesaid. Should damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
Damage Discovered After Check-Out
Guest accommodations found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee, and/or third party fees, in addition to all other applicable fees under the hotel policies.
Furnishings and Fixtures: Damage to rooms, fixtures, furnishings, and equipment, including without limitation, the removal of electronic equipment, furniture, and art work will be charged at 120% of full and new replacement value, plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges and/or civil action may be pursued.
Soft Goods and Bedding: Damage to mattresses and linen, including without limitation, towels, mattress pads, sheets, bedspreads, and blankets resulting from the use of body oils, make-up, shoe-polish, paint, or ink will result in a charge for the special cleaning, repair or replacement of the damaged article.
Damage or Tampering with Fire Detection Systems/Fire-Fighting Equipment:
We the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points, and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be ejected from the hotel. Depending on the severity of the guest’s actions, law enforcement may become involved at the hotel’s discretion.
Should any damage or actions incurring charges come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
Connecting Room Policy
Connecting rooms are subject to availability and can only be booked directly through the hotel. Please call the hotel directly to discuss available configurations.
Large group/Block reservations must be cancelled eight (8) weeks prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled.
Access to Rooms
Management reserves the right to enter a room with a known status of “Do Not Disturb” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our hotel policies. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a hotel policy is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.
Room occupancy requirements are based on fire code/fire safety restrictions. Single King & Single Queen Guestroom maximum occupancy is 2, Double Queen Guestroom maximum occupancy is 4, King Suite maximum occupancy is 2, and Executive Suite maximum occupancy is 4. If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the hotel.
Room keys are issued to the registered guest(s). No room keys will be issued to any person under eighteen (18) years of age at any time. Proper identification is required if you have lost your key and require a duplicate. Please return room keys to Front Desk at Check-Out.
Housekeeping / Room Inspection
Housekeeping is provided daily between the hours of 9 a.m.-2 p.m. This is a 100 % NON-SMOKING hotel, including marijuana. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
Lost & Found Policy
The hotel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (559) 625-2001 and we will try to assist you in locating your lost item.
The hotel is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of Lost & Found items are retained for five years. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.
Unclaimed Items / No Contact
Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by the hotel.
Our pool is available for registered guests only. Visitors are not permitted in the pool. The pool is located on the ground floor and is open from 8:00 a.m. to 10:00 p.m. No lifeguard is on duty. Adult supervision is required for all children under thirteen (13) years of age. Please refer to the posted rules at the pool for more use guidelines and rules, and those guidelines and rules are considered a part of our hotel policies.
Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their accommodations. Except as otherwise provided by the hotel or its vendors, alcohol is not allowed in public areas such as the lobby, pool, halls, etc.
Firearms and Weapons
The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on hotel premises. The hotel recognizes that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises. The hotel is private property. Guests, who are lawfully permitted to possess a firearm or weapon, may bring such onto our hotel premises for storage purposes only, with the understanding that they are personally responsible for following:
- Guests must abide by all Federal, State, and local laws.
- Firearm and weapons must be appropriately registered.
- Firearms must be unloaded
- No cleaning of firearms is permitted on hotel premises.
- Firearms and weapons must be safeguarded and secured in either a locked, hard sided firearm container or a soft gun case provided by the guest at all times and clearly labeled with their name and contact information.
- No firearms or weapons in any public area of the hotel property.
Guests and vendors who fail to abide by our policy may be asked to leave the hotel premises, are subject to trespass, and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are exempt from this policy. It is our policy to promptly turn over any firearms left on the property to the Visalia Police Department, if we are unable to contact the owner. Questions concerning these policies, or its implementation may be addressed to the hotel management at (559) 625-2001.
In Case of Emergency or Fire
Please notify Front Desk in the event of a fire or other emergency. A map that shows emergency exits can be found on the back of your room door and in the Guest Information Notebook located in each guest room. The hotel is fully equipped with smoke detectors, fire safety information in Guest Room Notebook, and emergency evacuation plans on the door of each guest room. Please review this important information.
No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Each registered guest is responsible for his or her visitors. If found with unregistered guests after 10:00 P.M. your stay will be considered a disallowed party. You will be required to vacate the premises without refund and may be assessed a Cancellation Fee.
Free WiFi Access
Access to our WiFi is free for our registered guests. The hotel WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. The hotel assumes no liability for guest use or lack of signal.
The hotel makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. The hotel does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.
Illness and Epidemics
The hotel reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk. In the case of serious illness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.
The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.
All staff are trained and required to respond to potential violations of our hotel policies. Guests who refuse to abide by the standards and policies established by the hotel for the safety and enjoyment of all its guests, staff, owners, property, and the operation and management of the hotel will be evicted, with no refund.
Changes or Modification to the Hotel Policy / House Rules
We reserve the right to amend, modify, change, cancel, vary or add to these hotel policies, or the arrangements and content featured on our hotel website at any time without prior notice. Please check our website regularly for updates to hotel policies. Any modification to hotel policies that occurs before your departure is considered a part of your reservation’s agreement with us. A copy of these hotel policies is located on our website, in the Guest Room Notebook, and available from the Front Desk upon request.