Hotel Policies & FAQ

Hotel Policies 

Cancellation Policy
Reservations booked directly on our website, over the phone, or in person must be canceled at least forty-eight (48) hours prior to standard check-in time (3:00pm) on your arrival date in order to avoid a cancellation fee equivalent to one (1) night’s stay per reserved room, plus all applicable taxes and fees (a “Cancellation Fee”). This cancellation policy is not valid for, Expedia, or other third party systems not booked directly with us as other cancellation policies apply. Reservations will be held until 1:30am the morning following your scheduled arrival date, and after such time, you will be deemed a “No Show” and your credit card will be charged a Cancellation Fee. The balance of your reserved stay will be canceled. We are not responsible for your weather conditions, personal emergencies, or schedule changes. We reserve the right to refuse a reservation at any time, for any reason.

Incidental Policy
At check-in the presented credit/debit card will be authorized for the room night(s), tax, and an additional $75.00 per night in incidentals/deposit for up to two nights. A maximum amount of $150.00 in incidentals will be authorized for two or more night stays. If the room remains in good condition and nothing has been charged to the room, incidentals will be released at check-out. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card. Typically, a pending authorization (that will fall off) and a charge are posted within three business days of departure. Some banks hold pending authorizations for up to thirty (30) business days.

Reservations and Check-In Requirements
There is no deposit required to make an individual room reservation; however, a valid major credit card is required at the time of booking to guarantee the room and secure the reservation period. We reserve the right to cancel a reservation that does not have a valid method of payment at any time. We accept Visa, Master Card, Discover, American Express, and Apple Pay. We do not charge your credit card at the time you make your reservation. Please make sure you receive a reservation confirmation number when making a reservation. We require valid contact information from the guest making the reservations, including first and last name, address, and phone number.

You must be at least 18 years of age and have a major credit card to reserve a room at the hotel. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid passport, ID card, or state driver’s license at check-in. A valid, signed, and pre-approved credit card in the name of the registered guest is also required. No prepaid cards are accepted. The presented card will be authorized for the room nights, tax, add-ons, and incidentals (see Incidental Policy). Additionally at check in, a registration card verifying the guest’s information, dates of stay, room rate, room type, add-ons, and vehicle information, along with hotel policies are reviewed, initialed, and signed by the guest. The names of all guests occupying the room must also be registered.


What are the check-in and check-out times? 
Check-in begins at 3:00pm and check-out is 11:00am.

Can I check-in early? 
Yes, early check-in is available for an additional fee. Please contact our Guest Services team at (559) 713-2113 after you make a reservation to add-on early check-in.

Can I check-out later?
Yes, later check-out is available for an additional fee. Please contact our Guest Services team at (559) 713-2113 after you make a reservation to add-on later check-out.

How do I check-in?
There is a loading zone on Court Street directly in front of the hotel. Once there, the stairs will lead you to the hotel lobby, located on the second floor. Once you have registered, you will be given keys and directions to access our secure, overnight parking lot gate.

Where do we park?
The Darling offers secure, gated parking for hotel guests. All vehicles must be listed on the registration at check-in. A $14 per night per vehicle fee will be charged to all hotel guest reservations for use of the gated parking lot.The hotel reserves the right to apply the parking fee if unauthorized use of the gated parking lot is found. 

Hotel guests also have the option to park complimentary at The Darling Hotel owned ungated parking lots on Court & Oak. All vehicles are parked at the risk of the owner. 

Do you allow smoking on property?
The Darling is 100% smoke free. Marijuana, cigarettes, cigars, e-cigs, vapes, hookahs, etc. all fall under the non-smoking policy. Rooms are rented to guests in appropriate condition without any prohibited odor. If there is evidence (INCLUDING ODOR) of smoking, cooking, or possession of any substance in your accommodation, you will incur a minimum smoking fee of $150.00 charged to your hotel account. The hotel reserves the right to apply additional cleaning, maintenance, and damages fees as well as evict without refund the associated party. 

Is The Darling a pet-friendly hotel?
Only registered service dogs are allowed at The Darling. If you have a registered service dog, please contact our Guest Services team for more information at (559) 713-2113.

Is there a workspace in the guestrooms or suites?
A select number of King Suites and Executive Suites have a small desk. Please let the Guest Services team know if you need a suite with a desk, and we will do our best to accommodate your request based on room availability.

Is there a gym?
Yes, we have a Fitness Center with cardio equipment and free weights.

Is there room service?
Yes, you can place a room service order with our rooftop restaurant, Elderwood, by phone at (559) 713-2114. Menus can be found online at

Are restaurant reservations at Elderwood guaranteed for hotel guests?
Booking a room at The Darling Hotel does not guarantee reservations at our rooftop restaurant, Elderwood. Limited tables are reserved exclusively for hotel guest usage; however, reservations are often booked quickly. Please contact the hotel or restaurant directly to make reservations. 

Do you offer third party authorization?
Yes, you can use another party’s authorized card to pay for your stay! Please use the PDF linked below to download, complete, and submit a third-party credit card authorization form prior to arrival.

I need to modify or cancel a reservation. Who do I contact?
To modify or cancel a reservation, use the same method used to book. This is particularly important for reservations made through intermediaries (Expedia, etc…); please use their internet platforms directly or communicate directly with the call center of the intermediary with whom you made the reservation.

Booking directly with The Darling Hotel offers a 48 hour cancellation period.

Do you have a hotel reservation waitlist?
Yes, if your desired dates of stay are unavailable we do have a waitlist and will notify you should rooms become available. Please contact our Guest Services Team by phone at (559) 713-2113 or email at